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2024-05-27 16:45:50
Help Center – Sasawallet

Sasawallet

HELP CENTER

What can we help you with?

Popular questions

Numerous technology providers offer wallets 'as is' or supply APIs for companies to integrate additional features. However, this does not meet the expectations of most of our clients, as it demands extra personnel, effort, and resources from the client's side, not to mention a longer time-to-market.

Our approach is quite different from simply selling platforms as is. Our clients have distinct business models, requirements, and expectations for the desired software solution. In addition, every market has its landscape, relationships, and regulations. Therefore, we provide our customers with a customized solution and can modify it to accommodate every need.

The project business analyst begins working directly with the client after the contract signing and team formation. Concurrently with the business and functional requirements gathering, there is a stage of basic design adaptation. This typically takes several weeks and concludes with an as-is solution deployed in a test environment (R0). Next, the integration phase and scheduled waves of change requests implementation occur.

Prior to the pre-launch, we thoroughly test the solution, finalize documentation and manuals, conduct necessary client staff training, and more. After the project's completion, a post-warranty phase commences, during which we offer system maintenance, technical support, and new functionality development based on the client's requirements. We strive to maintain our ability to provide a 'full throttle' acceleration for onboarding and deployment for each new client, avoiding bureaucracy at all stages and remaining highly adaptable when capacity growth is anticipated.

Essentially, SasaWallet's  services are supported by our platforms, which are housed in a secure cloud. If you need to implement the functionality within your environment, you would likely need to obtain a platform license. Services are more suitable for startups, small businesses, and niche companies, while platforms are designed for enterprises aiming to challenge the regional financial landscape and promote financial inclusion. The cost structure varies accordingly: for services, we charge per active customer, while platform ownership costs typically comprise license fees, source code fees, maintenance, and more.

Yes, it is. Additionally, we can assist your developers in accelerating their adaptation process.

Indeed, this is essential. Depending on your business requirements, we can create both closed-loop and open-loop solutions. Our solutions can be integrated with core banking systems, payment systems, and gateways, money transfer services, various service providers, utility payments, third-party verification/KYC, AML, and BI.

A digital wallet is a mobile application that securely and conveniently stores payment information, enabling users to conduct digital transactions.

Mobile wallet solutions, also called eWallet applications, allow users to connect their payment cards or bank accounts to their mobile devices, facilitating transactions via mobile payment applications.

Several emerging digital payment methods encompass peer-to-peer, mobile, and digital wallet payments.

Fintech banking involves utilizing technology to provide financial services to clients, encompassing online banking, mobile banking, and digital wallets.

Open-loop payment systems represent payment networks accessible to various merchants, whereas closed-loop payment systems are limited to specific merchants or a group of merchants.

A cashless payment method encompasses transactions without physical currency, including credit cards, digital wallets, and mobile payments.

QR code mobile payments operate by utilizing a QR code to commence a payment transaction. The user captures the code using their mobile device, directing them to the payment gateway.

NFC mobile payments employ near-field communication technology to facilitate contactless payment transactions between a mobile device and a payment terminal.

Customer loyalty initiatives incentivize customers who repeatedly make purchases or exhibit specific behaviors. Personalized rewards, customized to each customer's purchasing preferences, aid businesses in establishing enduring, trust-based connections.

Personalized in-app rewards refer to incentives specifically designed to cater to individual customers' distinct needs and preferences within a mobile eWallet application. These rewards can come in various forms, such as discounts, points, cashback, or free items, and are typically given in return for particular actions or behaviors like making a purchase, referring a friend, or accomplishing a specific task.

Incorporating personalized in-app rewards into mobile eWallet applications can enhance customer loyalty in several ways. First, these rewards generate a sense of exclusivity and acknowledgment for customers, making them feel valued and appreciated by the brand. This can increase engagement, repeat purchases, and positive word-of-mouth referrals.

Second, personalized in-app rewards can encourage customers to utilize the app more often and interact with its features, like adding funds to their wallet, making payments, or reviewing their account balances. This can boost the overall usage and retention of the app, leading to higher customer lifetime value and revenue for the business.

Lastly, personalized in-app rewards can offer valuable insights and data regarding customer behavior and preferences, which can be employed to enhance the overall customer experience and customize marketing and promotional campaigns for specific segments or individuals.

In summary, personalized in-app rewards are a potent tool for augmenting customer loyalty within mobile eWallet applications. By delivering a personalized and engaging experience, these rewards can assist businesses in establishing a competitive edge, increasing customer retention and lifetime value, and promoting long-term revenue growth.